Warranty
Do you offer a warranty?
At CLTV our products are created with quality and craftsmanship. We provide a warranty to ensure your peace of mind when purchasing our jewellery.
For a period of 1 year from the date of purchase, we guarantee that our jewellery is free from defects in material and workmanship. Should any issues arise during this time, we are here to assist you.
Under our warranty, we will take care of your jewellery if any damage occurs due to manufacturing or material defects. Simply reach out to us, and we'll find a solution.
Our warranty does not cover lost items, normal wear and tear, such as minor scratches or dents that may occur with regular use, improper handling or storage of the jewellery, and any alterations or modifications made by a third party.
As part of our commitment to quality all our items are hallmarked with The Goldsmiths’ Company Assay Office, our dealers notice can be seen here;
At CLTV your satisfaction is important and we strive to provide you with high-quality jewellery that exceeds your expectations. We’re committed to providing an exceptional experience for our customers. If you have any questions or need assistance regarding our warranty or your jewellery, please don't hesitate to message us through our online chat or email us at care@cltvlondon.com